Accessibility
Access Information
TMA is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements.
Both of our venues are wheelchair accessible with ground floor access to our performance spaces, our bars and our adapted toilets.
We recognise that people with accessibility requirements may need to have someone with them. For this, we offer a free ticket to personal assistants / carers. Simply book your ticket online and then email your booking reference number to the email address below.
About Companion Tickets
We offer companion tickets to customers with access needs. When we do this, we are supporting you as a music fan with access needs. It’s important that the person with access needs buys the ticket – your companion’s main ‘job’ is to support and assist you at the event. If they also enjoy the gig, that’s a bonus, but it’s not the reason we offer this service.
The original ticket needs to be in the name of the person with access needs.
To request a companion ticket – please first purchase your ticket and then email us with the booking reference to request your additional ticket.
IMPORTANT: DON’T LEAVE IT TOO LONG BETWEEN BOOKING YOUR TICKET AND REQUESTING A COMPANION TICKET. If the event sells out and you haven’t got a companion ticket, we may not have any space left to send you one; so request one straight away please.
In The Georgian Theatre, we have a section of our ground floor bar that is lowered for wheelchair users; in The Green Room, this currently isn’t in place, however, a member of staff will be happy to help you if needed.
Nearly all of our music events are non-seated. However, if you consider yourself to be disabled but you don’t use a wheelchair and find it uncomfortable at standing events; please email us after you book your tickets and we can arrange to provide you with a seat. This will usually be a folding chair that you can use as little or as often as required throughout the event for your comfort.
IMPORTANT: WE GET LOTS OF REQUESTS FOR SEATING ON OUR VIEWING BALCONY. THIS IS PROVIDED ON A FIRST COME, FIRST SERVED BASIS AND SEATS CAN’T BE RESERVED.
At events where seating at tables is offered as standard – usually smaller, cabaret style shows; comedy etc. – tickets are sold to match the number of seats available, so if you have a ticket, you will have a seat.
Emergency Food & Drink
We recognise that some medical conditions may require emergency food & drink e.g. a sugary drink or an energy bar. That’s fine, but to avoid any conflict with our licensing responsibilities, please let us know in advance by emailing us.
You’ll need to bring some evidence of your condition so that our security team can be made aware of why it’s necessary for you to bring food & drink onto our premises.
Acceptable quantities would be a small, sealed bottle of drink – no larger than 500ml – or one or two energy bars.
We regularly carry out bag searches at events, so having medical ID and advance notice will help us to keep you safe and avoid confiscation.
If you need any assistance during your visit, please don’t hesitate to ask a member of staff.
If you need any advice or information before your visit – or would like to leave feedback or a suggestion afterwards; we can be contacted at access@teesmusicalliance.org.uk
A document containing all of the above, plus directions and parking information can be found below.
