ADMISSION & REFUNDS

Admissions to Events

Tees Music Alliance actively encourages people to enjoy live music from an early age.

Anyone under the age of 16 can purchase a ticket and be admitted to events as long as they are accompanied at all times inside the venue by a responsible adult.

A responsible adult is someone over the age of 25 who knows the person under 16 – and that can be responsible for their actions and welfare during their time on our premises.

As a responsible adult you can accompany up to four people under 16.  If you need to bring a larger group, please drop us an email in advance to discuss.

People aged 16+ should bring ID if they want to enter an event unaccompanied.

18+ ID is required at the bar to purchase alcohol.  We operate a “Challenge 25” policy – so if you look 25 or under, we will ask you for ID.

We strongly advise that parents think carefully about bringing very small children – in particular when exposing them to loud music without appropriate ear defenders.

The only exception to this policy is if an event is deemed to be 18+ only.

Refunds

Unfortunately; once purchased, tickets cannot be refunded unless an event is cancelled or postponed. 

If an event is cancelled or rescheduled by us – or a promoter using our venues; then the following applies…

Refunds for Cancelled Events 

We’ll contact you and issue a refund automatically, and digital e-tickets will be voided.  

Please return paper tickets back to us – call us or email us to arrange.

Refunds for Postponed Events

We’ll contact you with the rescheduled date and time as soon as we are able to – bearing in mind this is often in the hands of the artist or their agent.

Can’t make the new date? Refunds will be issued automatically upon the purchasers request – just get in touch.  Refunds for postponed events must be requested no later than 28 days of the new date being announced.

Please note that we cannot refund any transaction fees, donations or postage costs.